Management of Bureaucrats and Public Service Delivery: Evidence from the Nigerian Civil Service | Zendy

Rasul Imran | Zendy; Rogger Daniel | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

Management of Bureaucrats and Public Service Delivery: Evidence from the Nigerian Civil Service

Author(s) -

Rasul Imran,

Rogger Daniel

Publication year - 2018

Publication title -

the economic journal

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 4.683

H-Index - 160

eISSN - 1468-0297

pISSN - 0013-0133

DOI - 10.1111/ecoj.12418

Subject(s) - civil service , service delivery framework , business , service (business) , public administration , public service , public relations , operations management , political science , marketing , economics

We study how the management practices bureaucrats operate under correlate with the quantity of public services delivered, using data from the Nigerian Civil Service. We have hand‐coded independent engineering assessments of 4,700 project completion rates. We supplement this with a management survey in the bureaucracies responsible for these projects, building on Bloom and Van Reenen ([Bloom, N., 2013]). Management practices matter: increasing bureaucrats’ autonomy is positively associated with completion rates, yet practices related to incentives/monitoring of bureaucrats are negatively associated with completion rates. Our evidence provides new insights on the importance of management in public bureaucracies in a developing country setting.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research