Contextual Design of Mobile Services to Support Knowledge Workers in Library Settings

In this paper we report the results of our work exploring the design and implementation of mobile services to support knowledge workers. The purpose of these efforts was to investigate and identify how contextual information extracted from everyday activities can be used to generate the content of a mobile service to be delivered to smart phones. In this particular effort, 10 librarians from Växjö public library participated in this trial during a period of 30 days. Generally, the service we developed integrated very well into the librarians' daily work.