Packaged Software Configuration through the Lens of Social Construction of Technology

This research concerns the configuration of packaged software. Specifically, it concentrates on the technical, organizational and social aspects of post-purchase configuration. Accordingly, adoption of a Social construction of technology (SCOT) approach to study configuration process of packaged software is proposed. In doing so configurable packaged software has been defined based on the previous literature. After a review of the socio-technical approach of SCOT, this theoretical lens has been defined and its use in the context of IS has been discussed. The potential insights from such a study are argued to benefit both use and development of packaged software.