How Poor Reliability Affects Warranties: An Analysis of General Motors’ Powertrain Warranty Reduction | Zendy

Payam Motabar | Zendy; Helmuth E. Gonzalez | Zendy; Peter Rundle | Zendy; Michael Pecht | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

How Poor Reliability Affects Warranties: An Analysis of General Motors’ Powertrain Warranty Reduction

Author(s) -

Payam Motabar,

Helmuth E. Gonzalez,

Peter Rundle,

Michael Pecht

Publication year - 2018

Publication title -

ieee access

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.587

H-Index - 127

ISSN - 2169-3536

DOI - 10.1109/access.2018.2803679

Subject(s) - aerospace , bioengineering , communication, networking and broadcast technologies , components, circuits, devices and systems , computing and processing , engineered materials, dielectrics and plasmas , engineering profession , fields, waves and electromagnetics , general topics for engineers , geoscience , nuclear engineering , photonics and electrooptics , power, energy and industry applications , robotics and control systems , signal processing and analysis , transportation

In 2015, General Motors (GM) announced, it was reducing its powertrain warranty from five years/100 000 miles to five years/60 000 miles. GM stated that warranty coverage did not influence consumers' decision-making process when purchasing a new vehicle. However, this paper presents an alternative perspective, offering insight into GM's decision by exploring the historical trends for powertrain warranty coverage, including a timeline of events at GM, a synthesis of GM's revenue, and market share before and after its decision, analysis of the financial impact on GM of recalls leading up to the decision, and an examination of the organizational culture at GM and its influence on employee effectiveness.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research