Measuring employee satisfaction in new offices – the WODI toolkit

Purpose – The purpose of this paper is to present a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The toolkit is being illustrated by a case study of the Dutch Revenue Service.Design/methodology/approach – The toolkit has been developed by a review of literature and tools for data‐collection. The toolkit has been tested and explored further in a number of case studies.Findings – The toolkit includes a working environment diagnostic tool for an indicative or diagnostic evaluation, a list of key performance indicators that can be used for benchmarking purposes, and a space utilization monitor to measure the occupancy of workplaces. Data collected with the tool provides organizations with a clear picture of user experience of the working environment on its own, in comparison to other organizations and in comparison to the goals of the organization. Employees are also asked to rank the issues in order of importance to overall satisfac...