Open AccessWhat are the fundamental features supporting service quality?
Author(s) -
Akiko Ueno
Publication year - 2010
Publication title -
journal of services marketing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.229
H-Index - 102
eISSN - 2054-1651
pISSN - 0887-6045
DOI - 10.1108/08876041011017907
Subject(s) - service design , service quality , service (business) , originality , quality (philosophy) , service guarantee , business , process management , service product management , marketing , knowledge management , variety (cybernetics) , service delivery framework , quality management , computer science , qualitative research , sociology , philosophy , epistemology , social science , artificial intelligence
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