Open AccessManaging the reference desk online
Author(s) -
Greg Sennema
Publication year - 2003
Publication title -
reference services review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.706
H-Index - 39
eISSN - 2054-1716
pISSN - 0090-7324
DOI - 10.1108/00907320310486854
Subject(s) - reference desk , desk , world wide web , service desk , computer science , digital reference , service (business) , library science , multimedia , business , service provider , service design , marketing , operating system
Communication between reference librarians is vital for the provision of enhanced reference services. This article discusses the creation and application of three Web‐based tools that allow librarians to offer quick answers to questions posed on the library’s e‐mail reference service, to easily share news and ideas with each other between reference desk shifts, and to be actively involved in the scheduling of reference desk shifts.
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