Sources of Public Service Improvement: A Critical Review and Research Agenda | Zendy

George A. Boyne | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

Sources of Public Service Improvement: A Critical Review and Research Agenda

Author(s) -

George A. Boyne

Publication year - 2003

Publication title -

journal of public administration research and theory

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 4.154

H-Index - 112

eISSN - 1477-9803

pISSN - 1053-1858

DOI - 10.1093/jpart/mug027

Subject(s) - public service , service (business) , work (physics) , empirical research , service quality , business , public relations , public administration , political science , marketing , engineering , mechanical engineering , philosophy , epistemology

Evidence from sixty-five empirical studies of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research