Open AccessInsecure messaging: how clinicians approach potentially problematic messages from patients
Author(s) -
Joy Lee,
Marianne S. Matthias,
Monica Huffman,
Richard M. Frankel,
Michael Weiner
Publication year - 2020
Publication title -
jamia open
Language(s) - English
Resource type - Journals
ISSN - 2574-2531
DOI - 10.1093/jamiaopen/ooaa051
Subject(s) - text messaging , workload , medicine , internet privacy , short message service , health informatics , psychology , nursing , computer science , public health , operating system
Secure messaging has become an integrated function of patient portals, but misuse of secure messaging by both patients and clinicians can lead to miscommunication and errors, such as overlooked urgent messages. We sought to uncover variations in clinician approaches and responses to messaging with patients.
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