Open AccessTelehealth transformation: COVID-19 and the rise of virtual care
Author(s) -
Jedrek Wosik,
Marat Fudim,
Blake Cameron,
Ziad F. Gellad,
Alex Cho,
Donna Phinney,
Simon Curtis,
Matthew Roman,
Eric G. Poon,
Jeffrey Ferranti,
Jason N. Katz,
James E. Tcheng
Publication year - 2020
Publication title -
journal of the american medical informatics association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.614
H-Index - 150
eISSN - 1527-974X
pISSN - 1067-5027
DOI - 10.1093/jamia/ocaa067
Subject(s) - telehealth , pandemic , health care , covid-19 , telemedicine , work (physics) , healthcare delivery , business , healthcare system , nursing , medical emergency , medicine , political science , disease , engineering , mechanical engineering , pathology , infectious disease (medical specialty) , law
The novel coronavirus disease-19 (COVID-19) pandemic has altered our economy, society, and healthcare system. While this crisis has presented the U.S. healthcare delivery system with unprecedented challenges, the pandemic has catalyzed rapid adoption of telehealth, or the entire spectrum of activities used to deliver care at a distance. Using examples reported by U.S. healthcare organizations, including ours, we describe the role that telehealth has played in transforming healthcare delivery during the 3 phases of the U.S. COVID-19 pandemic: (1) stay-at-home outpatient care, (2) initial COVID-19 hospital surge, and (3) postpandemic recovery. Within each of these 3 phases, we examine how people, process, and technology work together to support a successful telehealth transformation. Whether healthcare enterprises are ready or not, the new reality is that virtual care has arrived.
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