Citizen Motivation on the Go: The Role of Psychological Empowerment | Zendy

Jorge Gonçalves | Zendy; Vassilis Kostakos | Zendy; Evangelos Karapanos | Zendy; Mary Barreto | Zendy; Tiago Camacho | Zendy; Anthony Tomasic | Zendy; John Zimmerman | Zendy

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Citizen Motivation on the Go: The Role of Psychological Empowerment

Author(s) -

Jorge Gonçalves,

Vassilis Kostakos,

Evangelos Karapanos,

Mary Barreto,

Tiago Camacho,

Anthony Tomasic,

John Zimmerman

Publication year - 2013

Publication title -

interacting with computers

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.328

H-Index - 82

eISSN - 1873-7951

pISSN - 0953-5438

DOI - 10.1093/iwc/iwt035

Subject(s) - empowerment , perception , psychology , public relations , quality (philosophy) , social psychology , applied psychology , political science , philosophy , epistemology , neuroscience , law

Although advances in technology now enable people to communicate 'anytime, anyplace', it is not clear how citizens can be motivated to actually do so. This paper evaluates the impact of three principles of psychological empowerment, namely perceived self-efficacy, sense of community and causal importance, on public transport passengers' motivation to report issues and complaints while on the move. A week-long study with 65 participants revealed that self-efficacy and causal importance increased participation in short bursts and increased perceptions of service quality over longer periods. Finally, we discuss the implications of these findings for citizen participation projects and reflect on design opportunities for mobile technologies that motivate citizen participation

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