Open AccessRESEARCH ON CATERING SERVICE ENCOUNTER, RELATIONSHIP BENEFIT AND CUSTOMER VOLUNTARY PERFORMANCE FROM THE PERSPECTIVE OF EMOTIONAL BEHAVIOR CHANGE -- A CASE STUDY OF CATERING CONSUMERS IN TAIWAN AND MAINLAND CHINA
Author(s) -
Chia Wei Chao,
Mao Chou Hsu
Publication year - 2022
Publication title -
the international journal of neuropsychopharmacology
Language(s) - English
Resource type - Journals
eISSN - 1469-5111
pISSN - 1461-1457
DOI - 10.1093/ijnp/pyac032.131
Subject(s) - marketing , service quality , business , service recovery , loyalty , mainland china , perspective (graphical) , service (business) , loyalty business model , scale (ratio) , psychology , turnover , tourism , customer retention , china , computer science , management , geography , cartography , archaeology , artificial intelligence , economics
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