Open AccessWhat Consumers Say About Nursing Homes in Online Reviews
Author(s) -
Caitlyn Kellogg,
Yujun Zhu,
Valeria Cardenas,
Katalina Vazquez,
Kayla Johari,
Anna Rahman,
Susan Enguídanos
Publication year - 2018
Publication title -
the gerontologist
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.524
H-Index - 138
eISSN - 1758-5341
pISSN - 0016-9013
DOI - 10.1093/geront/gny025
Subject(s) - staffing , quality (philosophy) , nursing , health care , occupancy , psychology , medicine , economic growth , biology , ecology , epistemology , economics , philosophy
Although patient-centered care is an expressed value of our healthcare system, no studies have examined what consumers say in online reviews about nursing homes (NHs). Insight into themes addressed in these reviews could inform improvement efforts that promote patient-centered NH care.
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