Open AccessTransforming Data Into Practical Information: Using Consumer Input to Improve Home-Care Services
Author(s) -
Robert Applebaum,
Suzanne Kunkel,
Ken Wilson
Publication year - 2007
Publication title -
the gerontologist
Language(s) - English
Resource type - Journals
eISSN - 1758-5341
pISSN - 0016-9013
DOI - 10.1093/geront/47.1.116
Subject(s) - agency (philosophy) , business , quality (philosophy) , service provider , quality management , service (business) , marketing , philosophy , epistemology
As funds have increased for the provision of in-home care, so too have concerns about the quality of services. In response, care management agencies and home-care providers have developed an array of monitoring activities designed to ensure the quality of services. In this article, we show how an area agency on aging both collected and used data to improve the quality of a network of in-home services.
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