Consumer Satisfaction in Long-Term Care: State Initiatives in Nursing Homes and Assisted Living Facilities | Zendy

Timothy J. Lowe | Zendy; Judith A. Lucas | Zendy; Nicholas G. Castle | Zendy; John P. Robinson | Zendy; Stephen Crystal | Zendy

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Consumer Satisfaction in Long-Term Care: State Initiatives in Nursing Homes and Assisted Living Facilities

Author(s) -

Timothy J. Lowe,

Judith A. Lucas,

Nicholas G. Castle,

John P. Robinson,

Stephen Crystal

Publication year - 2003

Publication title -

the gerontologist

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.524

H-Index - 138

eISSN - 1758-5341

pISSN - 0016-9013

DOI - 10.1093/geront/43.6.883

Subject(s) - long term care , nursing , assisted living , data collection , patient satisfaction , assisted living facility , quality (philosophy) , telephone survey , nursing homes , medicine , telephone interview , gerontology , psychology , business , marketing , sociology , social science , philosophy , epistemology

We report the results of a survey of state initiatives that measure resident satisfaction in nursing homes and assisted living facilities, and we describe several model programs for legislators and public administrators contemplating the initiation of their own state programs.

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