Open AccessA systematic review of patient complaints about general practice
Author(s) -
Emily O’Dowd,
Sinéad Lydon,
Caoimhe Madden,
Paul O’Connor
Publication year - 2019
Publication title -
family practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.955
H-Index - 100
eISSN - 1460-2229
pISSN - 0263-2136
DOI - 10.1093/fampra/cmz082
Subject(s) - cinahl , medicine , psycinfo , medline , health care , patient safety , family medicine , quality management , nursing , psychological intervention , management system , management , political science , law , economics , economic growth
Health care complaints are an underutilized resource for quality and safety improvement. Most research on health care complaints is focused on secondary care. However, there is also a need to consider patient safety in general practice, and complaints could inform quality and safety improvement.
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