Open AccessMeeting patient expectations of care: the major determinant of satisfaction with out-of-hours primary medical care?
Author(s) -
Robert K McKinley
Publication year - 2002
Publication title -
family practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.955
H-Index - 100
eISSN - 1460-2229
pISSN - 0263-2136
DOI - 10.1093/fampra/19.4.333
Subject(s) - medicine , primary care , patient satisfaction , family medicine , primary health care , medical care , nursing , environmental health , population
Client or consumer expectation is considered to influence their satisfaction with the service provided, but its importance has not been quantified in health care.
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