From Needs to Relationships to Organisations: Transactional Complexity in Social Work in the Swedish Social Services

This article explores how Swedish social workers in different sectors of the social services understand complexity in relation to the needs found in ‘family’ and in social work practice. This study is based on interviews with sixty social workers in five service sectors: child welfare, elderly care, disability care, substance abuse and social assistance. The social workers’ reports of understanding and dealing with families with complex needs reveal distinctions between deeply rooted and broadly based needs. Complex family needs are transformed into complex cases based on family composition, relationships between clients and social workers and organisational context. Complexity theory, and in particular the term transactional complexity, is applied to describe the interactive relationship in and between complex needs, relational complexity and organisational complexity. The boundaries between these three domains are not distinct, and the interconnectivity and complexities occurring in and between them contribute to the production of much of the ‘wickedness’ that exists in social work practice. Social workers may gain from this knowledge in order to unravel the often intangible complexity that commonly appears in social work with families.