Introduction

Individuals utilize a variety of tools to collaborate and communicate as part of a global organization. Social networking tools such as wikis, blogs, and MySpace are increasingly being used both on a personal basis and within corporations, while collaboration tools such as Microsoft’s Sharepoint services are being used to meet corporate information needs. With the expanding adoption of these tools, this study investigates their usage by conducting a survey of 785 individuals in a professional services firm. In addition to understanding the frequency of use of the various tools, this study evaluates if the usage is influenced by age, gender, or geographic operating location (i.e. U.S., India, China, and Europe).