Open AccessStrategy to increase customer loyalty on Indonesian railway
Author(s) -
Erlinda Muslim,
Syarafina Putri Fitharti,
Ghassani Shabrina
Publication year - 2020
Publication title -
aip conference proceedings
Language(s) - English
Resource type - Conference proceedings
SCImago Journal Rank - 0.177
H-Index - 75
eISSN - 1551-7616
pISSN - 0094-243X
DOI - 10.1063/5.0000929
Subject(s) - business , loyalty business model , customer satisfaction , marketing , loyalty , customer retention , indonesian , customer delight , service quality , customer advocacy , competition (biology) , service (business) , advertising , ecology , linguistics , philosophy , biology
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