A quality function deployment method applied to highly reusable space transportation

This paper will describe a Quality Function Deployment (QFD) currently in work the goal of which is to add definition and insight to the development of long term Highly Reusable Space Transportation (HRST). The objective here is twofold. First, to describe the process, the actual QFD experience as applies to the HRST study. Second, to describe the preliminary results of this process, in particular the assessment of possible directions for future pursuit such as promising candidate technologies or approaches that may finally open the space frontier. The iterative and synergistic nature of QFD provides opportunities in the process for the discovery of what is key in so far as it is useful, what is not, and what is merely true. Key observations on the QFD process will be presented. The importance of a customer definition as well as the similarity of the process of developing a technology portfolio to product development will be shown. Also, the relation of identified cost and operating drivers to future spac...