Open AccessPriority for improvement of mobile banking services using Kano model and QFD
Author(s) -
Imam Safi’i,
Yudiarto Perdana Putra,
Pamadya Vitasmoro
Publication year - 2019
Publication title -
aip conference proceedings
Language(s) - English
Resource type - Conference proceedings
SCImago Journal Rank - 0.177
H-Index - 75
eISSN - 1551-7616
pISSN - 0094-243X
DOI - 10.1063/1.5112473
Subject(s) - mobile banking , business , quality function deployment , reliability (semiconductor) , kano model , service (business) , customer satisfaction , service quality , marketing , new product development , power (physics) , physics , quantum mechanics
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