Open AccessAn integrated M-S-QUAL and importance-performance analysis approach for assessing service quality of mobile commerce application
Author(s) -
M. Mujiya Ulkhaq,
Abel Kristanto Widodo,
Widhiyaningrum,
Muhammad Faisal Afa Yulianto,
Maria Olivia Gracia
Publication year - 2019
Publication title -
aip conference proceedings
Language(s) - English
Resource type - Conference proceedings
SCImago Journal Rank - 0.177
H-Index - 75
eISSN - 1551-7616
pISSN - 0094-243X
DOI - 10.1063/1.5112472
Subject(s) - computer science , quality (philosophy) , mobile commerce , service quality , service (business) , process management , business , world wide web , marketing , philosophy , epistemology
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