Open AccessService attributes influencing declining ridership of public rail operation based on passenger experience survey in Klang Valley
Author(s) -
Elmi Alif Azmi,
Fatin Najwa Mohd Nusa,
Abdul Khabir Rahmat
Publication year - 2018
Publication title -
aip conference proceedings
Language(s) - English
Resource type - Conference proceedings
eISSN - 1551-7616
pISSN - 0094-243X
DOI - 10.1063/1.5062652
Subject(s) - public transport , transport engineering , business , passenger transport , service quality , service (business) , customer satisfaction , quality (philosophy) , service provider , quality of service , marketing , index (typography) , computer science , engineering , telecommunications , philosophy , epistemology , world wide web
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