Challenges in airport digital transformation | Zendy

Sorin Eugen Zaharia | Zendy; Casandra Venera Pietreanu | Zendy

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Challenges in airport digital transformation

Author(s) -

Sorin Eugen Zaharia,

Casandra Venera Pietreanu

Publication year - 2018

Publication title -

transportation research procedia

Language(s) - English

Resource type - Journals

eISSN - 2352-1465

pISSN - 2352-1457

DOI - 10.1016/j.trpro.2018.12.016

Subject(s) - digitization , digital transformation , transport engineering , airport security , engineering , emerging technologies , control (management) , engineering management , computer science , telecommunications , computer security , artificial intelligence , world wide web

When it comes to digitization, airports face a multitude of challenges including appropriate IT infrastructure for future resource allocation and automated passenger flow forecast tools. Focusing on improving operations and innovation while enhancing passenger experience, airports use different concepts such as: airport collaborative decision making (ACDM), airport operations center (APOC) and total airport management (TAM), which benefit on new technologies and digital tools. The paper outlines airport digitization trends, the structure through which total airport management is implemented and identifies the changes in airport management determined by new implementation schemes. The authors also analyze the technological challenges determined by the required equipments for the digital transformation of Romanian Henri Coandă airport and propose solutions for check-in area, security, customs control, departure control and passenger assistance services. Ultimately, the impact of implementing the proposed technologies, especially on the experience of the passengers will be examined.

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