Introduction to BPM approach in Healthcare and Case Study of End User Interaction with EHR Interface

Nowadays, process management is a key factor in the success of organizations. The market in which the organizations operate is increasingly competitive. This increase makes the improvement of business processes a constant and essential need in organizations. In recent years, organizations increasingly choose to adopt Business Process Management (BPM) and try to use the Business Process Model and Notation (BPMN) to model their processes and, as a result, to make their systems and applications more interoperable with others. The Electronic Health Record (EHR) is another system for the exploitation of clinical and administrative information. Much of the information is generated in the EHR itself, the rest of the information results from external systems and are loaded into the EHR support database. This technology is a system with encrypted clinical information used in hospitals. This article looks at what BPMN is, and how BPMN can be a solution for an EHR. As a result, BPMN workflow diagrams of the system processes of the study case organization were created. The platform used in the case study is the Agency for Integration, Archive and Diffusion of Medical Information (AIDA) platform. Four main modules of the EHR were modeled; one of the modules was the ambulatory module.