Implementing Multi-Robot Cafe by PRINTEPS with Service Quality Dimensions | Zendy

Takeshi Morita | Zendy; Naho Kashiwagi | Zendy; Ayanori Yorozu | Zendy; Hideo Suzuki | Zendy; Takahira Yamaguchi | Zendy

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Implementing Multi-Robot Cafe by PRINTEPS with Service Quality Dimensions

Author(s) -

Takeshi Morita,

Naho Kashiwagi,

Ayanori Yorozu,

Hideo Suzuki,

Takahira Yamaguchi

Publication year - 2018

Publication title -

procedia computer science

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.334

H-Index - 76

ISSN - 1877-0509

DOI - 10.1016/j.procs.2018.08.035

Subject(s) - computer science , agile software development , robot , customer satisfaction , quality (philosophy) , service robot , service (business) , domain (mathematical analysis) , service quality , key (lock) , human–computer interaction , software engineering , artificial intelligence , computer security , mathematical analysis , philosophy , mathematics , epistemology , marketing , economy , economics , business

While AI applications are very popular in many domains, they should be harmonious with domain exerts and end users. Furthermore, in order to develop such harmonious AI applications, we need agile AI platforms for not only developers but domain experts. Currently, we have developed Practical Intelligent applications (PRINTEPS), which is a user-centric platform to develop integrated intelligent applications. This paper evaluates the service quality of a multi-robot cafe at a campus festival and reports on the cafe as a practical application of PRINTEPS. It is not clear if robot services are perceived as attractive and/or valuable, and how the concept of robot services could lead to customer satisfaction. Therefore, the evaluation of the quality of such services is necessary to identify the key factors that could contribute to improving customer satisfaction. The objective of this study is to contribute to the realization of practical and economically feasible robot services by obtaining effective knowledge for improving customer satisfaction. This will be achieved through the evaluation of the service quality of the multi-robot cafe.

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