Development of the Environmental Sustainability Indicator Profile for ITeS Industry

In view of sustainability in business and role of Information Technology enabled Services(ITeS) in business, it is imperative to examine the performance of ITeS organizations on the parameters of sustainability. Some well established and professionally managed ITeS organizations are able to optimize their resource utilization and provide specific annual performance disclosure (sustainability) reports on various parameters, whereas medium and small organizations lack on sustainability standards and disclose poor performance over time. Since ITeS organizations neither use traditional inputs nor they come out with traditional output and have greater degree of human-machine interaction, it requires its own sustainability parameters. Keeping this objective, authors in this research paper propose a concept of Organisational e-Environment (OeE) and develop an e-Environmental Sustainability Indicator (e-ESI) profile exclusively for the ITeS segment of the IT industry using integrative literature review and experience survey. This research paper identified six e-Environmental Sustainability Indicators. Validation of these e-environment sustainability indicators are needed before implementation.