A Human Activity Based Operational Knowledge Elicitation Method | Zendy

Shuichiro Yamamoto | Zendy

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A Human Activity Based Operational Knowledge Elicitation Method

Author(s) -

Shuichiro Yamamoto

Publication year - 2016

Publication title -

procedia computer science

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.334

H-Index - 76

ISSN - 1877-0509

DOI - 10.1016/j.procs.2016.08.263

Subject(s) - computer science , guideline , context (archaeology) , information system , knowledge management , risk analysis (engineering) , medicine , paleontology , pathology , electrical engineering , biology , engineering

For managing information systems operation, it is necessary to clearly describe not only dynamic interactions between subjects and target operations on the information systems, but also their environmental context. In this paper, a method to elicit and design systems operation knowledge is proposed based on the structural model of human activities. An example of the proposed method is provided how to elicit and revise the operational knowledge by using an incident management guideline.The practical application is also described to show the effectiveness, critical issues and limitations of the proposed method

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