Does Sympathy to Colleague Overcome Shame of Defect?

Many companies are, in general, poor at learning from failure. Faulting employee would not to disclose his/her defect because employee feels fear to be blamed and shame of being recognized that he/she have made a defect. An engineering company in Japan has established their way to learn from failure and done it well. They have never repeated same failure they reviewed through their way since they established, according to the president in the company. Authors explore how they overcome the feeling of shame in the company, and find that sympathy to colleague is a key factor for success in the learning-from-failure activity in the company