A Mobile Enterprise Solution for a Communication Portal: A Case Study in Front Desk Outsourcing Company | Zendy

Mohammed M. Alqahtani | Zendy; Anthony Atkins | Zendy

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A Mobile Enterprise Solution for a Communication Portal: A Case Study in Front Desk Outsourcing Company

Author(s) -

Mohammed M. Alqahtani,

Anthony Atkins

Publication year - 2016

Publication title -

procedia computer science

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.334

H-Index - 76

ISSN - 1877-0509

DOI - 10.1016/j.procs.2016.08.032

Subject(s) - computer science , outsourcing , desk , process (computing) , process management , front (military) , telecommunications , knowledge management , business , marketing , operating system , mechanical engineering , engineering

Mobile solutions are most valued where needed the most. Saudi Arabia is a large country, and companies with branches in multiple cities are feeling disconnected from their remote staff. A case of Mobile communication portal application that engages remote staff and guarantees prompt response to their issues was selected. And enhanced using the “MHETF” Framework. This paper complemented the framework with an application process, that results in a future state of the application and quantifiably evaluate the transition using the Balance score card. The results show an increase in multiple measures, and an evident advantage to using the framework as oppose to the company's current practice

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