Assessing Manufacturing SMEs’ Readiness to Implement Service Design | Zendy

Giulia Teso | Zendy; Andrew Walters | Zendy

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Assessing Manufacturing SMEs’ Readiness to Implement Service Design

Author(s) -

Giulia Teso,

Andrew Walters

Publication year - 2016

Publication title -

procedia cirp

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.683

H-Index - 65

ISSN - 2212-8271

DOI - 10.1016/j.procir.2016.03.063

Subject(s) - service design , service (business) , process management , business , conceptual design , product (mathematics) , service innovation , conceptual framework , knowledge management , manufacturing engineering , engineering , engineering management , service delivery framework , operations management , marketing , computer science , sociology , mechanical engineering , social science , geometry , mathematics

This paper presents the initial results of a wider research project that investigates how service design might positively contribute to the development of product-service systems within manufacturing small to medium sized enterprises. The paper presents the results of interviews with three firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework with nine dimensions that aims to aid understanding of a company's potential readiness for servitization through service design

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