Meta-metric Evaluation of E-Commerce-related Metrics | Zendy

Antonia Stefani | Zendy; Michalis Xenos | Zendy

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Meta-metric Evaluation of E-Commerce-related Metrics

Author(s) -

Antonia Stefani,

Michalis Xenos

Publication year - 2009

Publication title -

electronic notes in theoretical computer science

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.242

H-Index - 60

ISSN - 1571-0661

DOI - 10.1016/j.entcs.2009.02.061

Subject(s) - computer science , e commerce , metric (unit) , measure (data warehouse) , quality (philosophy) , software metric , software , world wide web , software quality , data science , data mining , software engineering , software development , engineering , programming language , philosophy , epistemology , operations management

User-perceived software quality is subjective, and thus difficult to be measured. Its importance however in user-centric, web-based systems such as e-commerce systems is huge. How can one measure the subjective? Metrics are one of the most powerful weapons in the arsenal for measuring quality. For such a weapon to be put in good use, guidelines for use should be available. In this paper we present a model based on meta-metrics that suggests what metrics should be used in what way and how, when evaluating an e-commerce system

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