Preface

Advances in information technology (IT), coupled with the increased competition brought about by globalization, are strongly affecting the business environment. To succeed in this new environment, businesses are transforming themselves and becoming more agile and more efficient. The IBM strategy for its on demand transformation is enabled by IT and involves creating new approaches to solving its business challenges, making better use of the talent and experience of its workforce through improved collaboration, and enhancing productivity by improving its business processes.