Case-Based Support for Collaborative Business | Zendy

Ralph Bergmann | Zendy; Andrea Freßmann | Zendy; Kerstin Maximini | Zendy; Rainer Maximini | Zendy; Thomas Sauer | Zendy

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Case-Based Support for Collaborative Business

Author(s) -

Ralph Bergmann,

Andrea Freßmann,

Kerstin Maximini,

Rainer Maximini,

Thomas Sauer

Publication year - 2006

Publication title -

lecture notes in computer science

Language(s) - English

Resource type - Book series

SCImago Journal Rank - 0.249

H-Index - 400

eISSN - 1611-3349

pISSN - 0302-9743

ISBN - 3-540-36843-4

DOI - 10.1007/11805816_38

Subject(s) - computer science , workflow , case based reasoning , software engineering , business process , architecture , process (computing) , collaborative software , knowledge management , artificial intelligence , database , work in process , art , visual arts , operating system , marketing , business

This paper describes the development of the generic collaboration support architecture CAKE incorporating case-based reasoning (CBR). CAKE provides unified access to knowledge available within an organization, and CBR technology is used throughout the system to distribute this knowledge to agents as required. Adaptive workflows and collaboration patterns selected by a CBR process are introduced for explicitly describing collaboration among agents. In order to guide the technical design of the architecture, a systematic analysis of the requirements for collaboration support has been performed in various application domains.

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