Practical Evaluation of an Organizational Memory Using the Goal-Question-Metric Technique | Zendy

Markus Nick | Zendy; Carsten Tautz | Zendy

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Practical Evaluation of an Organizational Memory Using the Goal-Question-Metric Technique

Author(s) -

Markus Nick,

Carsten Tautz

Publication year - 1999

Publication title -

lecture notes in computer science

Language(s) - English

Resource type - Book series

SCImago Journal Rank - 0.249

H-Index - 400

eISSN - 1611-3349

pISSN - 0302-9743

ISBN - 3-540-65658-8

DOI - 10.1007/10703016_9

Subject(s) - computer science , metric (unit) , set (abstract data type) , knowledge management , core (optical fiber) , organizational memory , software engineering , process management , engineering management , engineering , organizational learning , operations management , telecommunications , programming language

Companies are recognizing the increasing importance of investing in the build-up of core competencies for their competitiveness. This is supported by the set-up and maintenance of an organizational memory. To justify such an investment, it must be evaluated according to the business case. Our evaluation approach uses the Goal-Question-Metric technique to systematically develop a measurement program for the evaluation of an experience base (an organizational memory for software engineering knowledge). Our approach has been applied to a publicly accessible WWW-based experience base for CBR systems, which supports the development of CBR systems. The measurement program not only helped evaluate the system but also provided guidance for the development of the system.

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