Defining business process flexibility with the help of invariants | Zendy

Regev Gil | Zendy; Bider Ilia | Zendy; Wegmann Alain | Zendy

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Defining business process flexibility with the help of invariants

Author(s) -

Regev Gil,

Bider Ilia,

Wegmann Alain

Publication year - 2006

Publication title -

software process: improvement and practice

Language(s) - English

Resource type - Journals

eISSN - 1099-1670

pISSN - 1077-4866

DOI - 10.1002/spip.301

Subject(s) - flexibility (engineering) , identity (music) , set (abstract data type) , process (computing) , business process , process management , business , space (punctuation) , computer science , knowledge management , marketing , management , economics , work in process , physics , acoustics , programming language , operating system

Enterprise survival is about maintaining an identity that is separate from other enterprises. We define flexibility as the ability to change without losing identity. The identity of an enterprise can be analyzed as a set of norms and beliefs about these norms held by its stakeholders, such as customers, employees, suppliers, and investors. Business processes and their support systems maintain invariants that are the result of compromises between the often conflicting norms and beliefs of these stakeholders. We formalize these invariants as values in a state space. Identifying a minimum set of invariants provides a basis for defining flexible processes and support systems. We illustrate the use of this framework with production business process support (BPS) systems. Copyright © 2006 John Wiley & Sons, Ltd.

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