Aligning people to business processes experience report

Business process orientation requires some kind of a business processes support system. However, building a proper system is not enough for introducing process orientation, the organization should ensure that the system is routinely used by all people involved in the processes. The latter task may be more complicated than the one of building the system. This article summarizes an experience of building business process support systems and introducing them into operational practice acquired over some period of time. The article describes and explains difficulties related to the marketing of such systems and introducing them into operational practice, and gives examples that show how these difficulties could be overcome. In conclusion, it suggests an approach to introducing business process orientation, called a ‘reverse’ evolutionary approach, which could be suitable for some business contexts. Copyright © 2005 John Wiley & Sons, Ltd.