The maintenance implications of the customization of ERP software | Zendy

Light Ben | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

The maintenance implications of the customization of ERP software

Author(s) -

Light Ben

Publication year - 2001

Publication title -

journal of software maintenance and evolution: research and practice

Language(s) - English

Resource type - Journals

eISSN - 1532-0618

pISSN - 1532-060X

DOI - 10.1002/smr.240

Subject(s) - enterprise resource planning , personalization , vendor , process management , computer science , order (exchange) , software , business , operations management , engineering , marketing , world wide web , finance , programming language

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their business processes in line with those implicit within the software. Regardless, some customization is typically required. This paper presents two case studies of ERP projects where customizations have been performed. The case analysis suggests that while customizations can give true organizational benefits, careful consideration is required to determine whether a customization is viable given its potential impact upon future maintenance. Copyright © 2001 John Wiley & Sons, Ltd.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research