Knowledge management: Hype, hope, or help? | Zendy

Blair David C. | Zendy

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Knowledge management: Hype, hope, or help?

Author(s) -

Blair David C.

Publication year - 2002

Publication title -

journal of the american society for information science and technology

Language(s) - English

Resource type - Journals

eISSN - 1532-2890

pISSN - 1532-2882

DOI - 10.1002/asi.10113

Subject(s) - knowledge management , personal knowledge management , tacit knowledge , data management , knowledge engineering , explicit knowledge , knowledge value chain , information management , domain knowledge , computer science , procedural knowledge , organizational learning , data mining

This article examines the nature of Knowledge Management—how it differs from Data Management and Information Management, and its relationship to the development of Expert Systems and Decision Support Systems. It also examines the importance of Communities of Practice and Tacit Knowledge for Knowledge Management. The discussion is organized around five explicit questions. One: What is “knowledge”? Two: Why are people, especially managers, thinking about Knowledge Management? Three: What are the enabling technologies for Knowledge Management? Four: What are the prerequisites for Knowledge Management? Five: What are the major challenges for Knowledge Management?

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