Relationship Between Hospital Performance on a Patient Satisfaction Survey and Surgical Quality | Zendy

Greg D. Sacks | Zendy; Elise H. Lawson | Zendy; Aaron J. Dawes | Zendy; Marcia M. Russell | Zendy; Melinda MaggardGibbons | Zendy; David S. Zingmond | Zendy; Clifford Y. Ko | Zendy

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Relationship Between Hospital Performance on a Patient Satisfaction Survey and Surgical Quality

Author(s) -

Greg D. Sacks,

Elise H. Lawson,

Aaron J. Dawes,

Marcia M. Russell,

Melinda MaggardGibbons,

David S. Zingmond,

Clifford Y. Ko

Publication year - 2015

Publication title -

jama surgery

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 3.757

H-Index - 176

eISSN - 2168-6262

pISSN - 2168-6254

DOI - 10.1001/jamasurg.2015.1108

Subject(s) - medicine , quartile , medicaid , odds ratio , emergency medicine , odds , logistic regression , retrospective cohort study , observational study , patient satisfaction , value based purchasing , health care , confidence interval , surgery , economics , economic growth

The Centers for Medicare and Medicaid Services include patient experience as a core component of its Value-Based Purchasing program, which ties financial incentives to hospital performance on a range of quality measures. However, it remains unclear whether patient satisfaction is an accurate marker of high-quality surgical care.

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