Association of Racial/Ethnic and Gender Concordance Between Patients and Physicians With Patient Experience Ratings

Key Points Question Is patient-physician racial/ethnic or gender concordance associated with the patient experience as measured by scores on the Press Ganey Outpatient Medical Practice Survey? Findings In this cross-sectional analysis of 117 589 Press Ganey surveys completed for the adult outpatient practices of an urban, academic health system from 2014 to 2017, physicians among racially/ethnically discordant patient-physician dyads had significantly lower odds of receiving the maximum patient experience score compared with those among concordant dyads. Meaning In this study, higher Press Ganey survey scores were associated with racial/ethnic concordance between patients and their physicians; thus, efforts to improve the patient experience among racially/ethnically discordant patient-physician dyads may be necessary to improve health care delivery.