Perspectives of VA Primary Care Clinicians Toward Electronic Consultation-Related Workload Burden | Zendy

Marcie Lee | Zendy; Chelsea Leonard | Zendy; Preston A. Greene | Zendy; Rachael Kenney | Zendy; Melanie D. Whittington | Zendy; Susan Kirsh | Zendy; P. Michael Ho | Zendy; George Sayre | Zendy; Joseph A. Simonetti | Zendy

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Perspectives of VA Primary Care Clinicians Toward Electronic Consultation-Related Workload Burden

Author(s) -

Marcie Lee,

Chelsea Leonard,

Preston A. Greene,

Rachael Kenney,

Melanie D. Whittington,

Susan Kirsh,

P. Michael Ho,

George Sayre,

Joseph A. Simonetti

Publication year - 2020

Publication title -

jama network open

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 3.278

H-Index - 39

ISSN - 2574-3805

DOI - 10.1001/jamanetworkopen.2020.18104

Subject(s) - workload , primary care , medicine , family medicine , nursing , psychology , computer science , operating system

Key Points Question What are primary care clinicians’ perceptions regarding electronic consultation and their clinical workload? Findings In this qualitative study including 34 primary care clinicians in the US Veterans Health Administration health care system, 3 themes regarding electronic consultation and workload were identified. The clinicians viewed electronic consultations as an added time burden, as shifting responsibilities from specialists to themselves, and even with the increased workload, as improving timeliness and quality of care. Meaning The findings of this study suggest that further research is warranted to assess whether the increased workload is objective or perceived.

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