Patients’ Experiences With Communication-and-Resolution Programs After Medical Injury | Zendy

Jennifer Moore | Zendy; Marie Bismark | Zendy; Michelle M. Mello | Zendy

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Patients’ Experiences With Communication-and-Resolution Programs After Medical Injury

Author(s) -

Jennifer Moore,

Marie Bismark,

Michelle M. Mello

Publication year - 2017

Publication title -

jama internal medicine

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 5.14

H-Index - 342

eISSN - 2168-6114

pISSN - 2168-6106

DOI - 10.1001/jamainternmed.2017.4002

Subject(s) - medicine , malpractice , family medicine , liability , patient satisfaction , harm , inclusion (mineral) , reimbursement , patient safety , medical emergency , health care , nursing , gender studies , finance , sociology , political science , law , economics , economic growth

Dissatisfaction with medical malpractice litigation has stimulated interest by health care organizations in developing alternatives to meet patients' needs after medical injury. In communication-and-resolution programs (CRPs), hospitals and liability insurers communicate with patients about adverse events, use investigation findings to improve patient safety, and offer compensation when substandard care caused harm. Despite increasing interest in this approach, little is known about patients' and family members' experiences with CRPs.

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