What’s New in ZAIA: Our Biggest Update Yet
We’ve rolled out one of the biggest updates to Zendy AI Assistant, ZAIA. These improvements focus on making research faster, more intuitive, and far more reliable.

Here’s what’s new.
Inline References You Can Trust
You no longer have to scroll, copy, or cross-check to figure out where an insight came from.
ZAIA now adds references directly inside its responses.
If ZAIA summarises a study, explains a concept, or pulls a fact from a paper, the source appears right there in the answer, clear, traceable, and easy to verify. It feels more like reading a well-cited academic explanation than an AI output.
Ask in Any Language, Get Answers in the Same Language
Whether you’re researching in Arabic, Spanish, French, or Swahili, ZAIA now responds in the language you use, automatically.
There’s no need to switch tools, tweak settings, or use separate translators. Just ask your question in your preferred language, and ZAIA replies in the same one.
It’s a smoother experience for multilingual classrooms, international research teams, and anyone working beyond English.
Search Smarter with the SOLR Agent
Sometimes you know the exact paper you need, you just don’t have the title, DOI, or permalink memorised.
Now you don’t have to.
ZAIA’s new SOLR Agent can search using:
- DOI
- Paper title
- A Zendy permalink
Just drop in any of these, and ZAIA fetches the correct paper instantly. It’s especially useful when you’re deep in a literature review and need to track down sources without losing your rhythm.
How does it work?
SOLR is the search engine behind ZAIA’s paper search.
It helps ZAIA find the exact research paper you’re looking for using clear identifiers like a DOI, paper title, or Zendy link.
Instead of guessing keywords or scanning long result lists, SOLR matches your input directly to the right paper, fast and accurately.
ZAIA Can Now Help With Your Zendy Account
You can now ask ZAIA about your subscription, billing questions, or common FAQs directly inside the platform.
No switching tabs.
No waiting for replies.
No digging through help pages.
ZAIA now serves as a support companion as well as a research assistant, especially helpful when you want quick answers in the middle of studying or writing.
A Clearer, More Transparent UI
One of the most noticeable upgrades is the updated interface.
You’ll now see clearer “thinking” steps that show how ZAIA processes your request.
It’s more transparent, easier to follow, and gives you a better sense of how ZAIA arrives at each answer, something many researchers have been asking for.
Why These Updates Matter
Every improvement in this update has one goal: to make research smoother and more trustworthy.
Whether you're analysing papers, fact-checking a claim, working across languages, or sorting out your subscription, ZAIA is now better at supporting the full research journey.
And we’re not done.
This update is part of a larger shift toward a more personal and adaptive ZAIA, one that learns from how each researcher works.
For now, we hope these updates make your experience on Zendy faster, clearer, and more enjoyable.
If you’d like to see these features in action, just open ZAIA, Zendy AI Assistant, and try them out.

Why Your Library Needs a Real Plan for AI
It’s hard to check your email or walk through the campus lately without someone bringing up AI. We’ve moved past the initial shock of "What is ChatGPT?" and into a much trickier phase: trying to figure out how it actually fits into a university without things becoming unmanageable. The reality is that while some people are already using these tools every day, others are understandably hesitant. This gap creates a problem. If we don't have a shared understanding of how to use AI responsibly, we end up with a patchwork of rules that confuse students and leave staff feeling unsupported. Tuesday, April 14, 2 PM (GST), we’re hosting a free webinar to talk about a better way forward. titled: Applying a Framework for Institutional AI Literacy Development. What’s on the Agenda? Here’s what we’ll get into: The growing role of AI in higher education and its impact on teaching, research, and operations The importance of institutional AI literacy for responsible and effective AI adoption Overview of a proven AI literacy framework and how it can be applied in practice Strategies for developing AI guidelines, policies, and governance structures How to empower academic staff and researchers as AI collaborators and leaders Best practices for implementing a sustainable, institution-wide AI literacy strategy Enhancing innovation, accountability, and efficiency through structured AI adoption The goal is to make sure that when everyone uses AI in education, they’re doing it with a solid foundation of knowledge and accountability. Speaker Isaac Tabor Head of Digital Learning, Knowledge E As the Head of Digital Learning, Isaac provides expertise on best practices and current trends in digital learning and strategic oversight. He is chiefly responsible for the ongoing development of KnE Learn, a digital learning environment that works with a broad network of subject matter experts and Knowledge E’s experience in training delivery to provide targeted self-paced training to higher education institutions around the world. Isaac has ten years of professional experience in digital learning and education development initiatives in the secondary and higher education sectors of the UAE, USA, Cambodia, and other parts of South-East Asia. He holds a Master’s degree in History from the University of Edinburgh and a Master’s degree in Learning Design & Technology from the University of Maryland.Register for the free webinar here .wp-block-image img { max-width: 85% !important; margin-left: auto !important; margin-right: auto !important; }

Zendy AI Discovery: Trusted Research Partner for Libraries
At Zendy, we know that searching for academic content can feel overwhelming. Traditional search tools often rely on precise keywords, leaving you to sift through endless lists of results on your own. That’s why we built Zendy AI Discovery, to make research smarter, faster, and more guided. Launched in March 2026, our AI-powered discovery tool doesn’t just show you results, it understands your intent, provides context, and helps you explore topics in a structured way. Think of it as a research assistant that’s available anytime you need it. How We Help You Discover Research We designed Zendy AI Discovery to do more than just search. Here’s how we make your research experience better: Guided Exploration: We don’t just show results, we help you understand why they matter and guide you to the most relevant content. Context-Aware: Our AI considers the bigger picture of your topic, helping you uncover connections you might have missed. Time-Saving: By highlighting what’s important, we reduce the hours you spend scrolling through irrelevant articles. Built on your Academic Sources We know how important it is to rely on high-quality research. That’s why Zendy AI Discovery draws exclusively from your peer-reviewed and trusted sources. Unlike generic AI tools that pull from unverified sources, we make sure the information you find is reliable and trustworthy. How We Work with Libraries Here’s why it’s easy to integrate and use: Simple Setup: A few lines of script is all it takes to add us to your digital library. Publisher Agnostic: We work with multiple discovery providers and integrate seamlessly with tools like Libkey or SFX. Full Control: Library administrators can configure our AI’s tone, depth, and refinement strategies. Customizable Experience: Our interface can match your institution’s branding and design. What’s Next: Deep Research We’re not stopping here. Soon, we’ll launch Deep Research features, allowing students and researchers to go beyond article searches. Our goal is to reduce your “time to insight” and help you discover evidence-backed research directly on your library platform. .wp-block-image img { max-width: 85% !important; margin-left: auto !important; margin-right: auto !important; }

UKSG 49th Annual Conference 2026: A Key Event for Scholarly Communication
The UKSG 49th Annual Conference and Exhibition is one of the most important gatherings in the scholarly communications calendar. Each year, it brings together librarians, publishers, service providers, and researchers to discuss the future of academic publishing, research access, and library services. In 2026, the conference will take place from March 30 to April 1 at the Scottish Event Campus in Glasgow. We’re excited to share that Zendy will be exhibiting at the event, and we look forward to meeting members of the scholarly community throughout the conference. What the UKSG Conference Is About The UKSG conference has long been a place where the people who shape scholarly communication come together. Attendees usually include: Librarians and information specialists Academic publishers Technology providers and intermediaries Researchers and research support professionals The event focuses on the real challenges facing libraries and publishers today, from managing digital collections to improving access to research. Conversations at the conference often explore topics such as open access publishing, discovery tools, licensing models, and the role of technology in research services. When and Where The UKSG 49th Annual Conference and Exhibition will take place: March 30 – April 1, 2026Scottish Event Campus, Glasgow The Scottish Event Campus is one of the UK’s major conference venues and regularly hosts international events across research, publishing, and technology. We’re Exhibiting at UKSG 2026 Zendy will be exhibiting at the conference, and we’re looking forward to connecting with librarians, publishers, and research professionals from around the world. You’ll find us at Booth #85, where we’ll be sharing more about how we’re developing our AI tools to support libraries working with large volumes of scholarly content. We’d be happy to talk about research discovery, scholarly content, and the role AI can play in supporting libraries and researchers. To arrange a meeting or get in touch with our team, feel free to contact us at hello@zendy.io For full conference details, visit the official event website: UKSG Conference 2026 .wp-block-image img { max-width: 85% !important; margin-left: auto !important; margin-right: auto !important; }
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