Open AccessService Quality and Its Effects on Customer’s Satisfaction: A Case Yirgalem Town Telecommunication, Ethiopia
Author(s) -
Tesfaye Nigussie
Publication year - 2019
Publication title -
journal of information engineering and applications
Language(s) - English
Resource type - Journals
ISSN - 2224-5782
DOI - 10.7176/jiea/9-2-02
Subject(s) - customer satisfaction , service quality , marketing , business , servqual , descriptive statistics , quality (philosophy) , service (business) , reliability (semiconductor) , sample (material) , customer retention , regression analysis , telecommunications , statistics , computer science , mathematics , philosophy , power (physics) , physics , chemistry , epistemology , chromatography , quantum mechanics