Open AccessImpact of Service Quality and Customer Satisfaction on Financial Performance with Customer Satisfaction as Moderation in BPD Kaltim Kaltara
Author(s) -
H Hairuzzaman
Publication year - 2019
Publication title -
european journal of business and management
Language(s) - English
Resource type - Journals
eISSN - 2222-2839
pISSN - 2222-1905
DOI - 10.7176/ejbm/11-21-14
Subject(s) - customer satisfaction , moderation , business , service quality , marketing , quality (philosophy) , respondent , work (physics) , service (business) , psychology , engineering , social psychology , mechanical engineering , philosophy , epistemology , political science , law