Open AccessThe Effects of IT Service Management upon IT Service Management Performance: An Empirical Approach
Author(s) -
Min-Sun Kim,
Seung-Yoon Kim,
Seung-Joon Lee,
Jaebeom Lee
Publication year - 2009
Publication title -
jeongbo siseutem yeongu/jeongbo si'seu'tem yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2733-8770
pISSN - 1229-8476
DOI - 10.5859/kais.2009.18.1.001
Subject(s) - service product management , service design , service (business) , business , service guarantee , service provider , service management , process management , service delivery framework , knowledge management , marketing , computer science , supply chain management , supply chain