Open AccessA Cross-cultural Analysis of Online Satisfaction, Service Failure and Recovery: An E-A-S-QUAL Approach
Author(s) -
Min-Jung Park,
Minjeong Kim
Publication year - 2011
Publication title -
han-guk uiryu hakoeji/han'gug yi'ryu haghoeji
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.218
H-Index - 4
eISSN - 2234-0793
pISSN - 1225-1151
DOI - 10.5850/jksct.2011.35.6.700
Subject(s) - service recovery , service (business) , business , service guarantee , dimension (graph theory) , marketing , hofstede's cultural dimensions theory , service design , personalization , service level objective , advertising , service quality , service provider , psychology , social psychology , mathematics , pure mathematics