Open AccessTingkat Kesesuaian Kinerja dan Harapan Pelanggan pada Terminal Peti Kemas Tanjung Priok
Author(s) -
Marthaleina Ruminda Sitorus,
Tedy Herdian,
Fransisco Lambert
Publication year - 2021
Publication title -
jurnal manajemen bisnis transportasi dan logistik
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2407-635X
pISSN - 2356-5519
DOI - 10.54324/j.mbtl.v7i1.642
Subject(s) - terminal (telecommunication) , customer satisfaction , business , container (type theory) , conformity , service (business) , reliability (semiconductor) , loyalty , computer science , marketing , telecommunications , engineering , psychology , mechanical engineering , social psychology , power (physics) , physics , quantum mechanics